We offer complimentary lifetime care for you Ilana Belsky piece and recommend an annual service to assess if any maintenance is required. If we believe there is any necessary work to ensure its long-lasting beauty and longevity, we will let you know in advance of any costs and timescales. We also suggest booking in with us every few years for a more comprehensive clean and re-polish, to maintain its natural brilliance, completely free of charge.

Jewellery must be delivered, either in person or by signed for courier to our London or Birmingham office, at your cost. Please contact us before sending any jewellery so we can advise on best and most secure delivery methods.

For customers outside of the UK please contact us to discuss your options.

Every Ilana Belsky piece is made by passionate people with exceptional skills and craftsmanship. We provide a one year manufacturing guarantee and will repair your item free of charge during this period if it is a manufacturing or material defect occurring under normal use.

For more details on our one year guarantee and lifetime care and servicing, please see our Terms and Conditions.